Trusted by enterprise teams at
Client logo Reckitt Client logo Client logo Cambridge University Press & Assessment Client logo Bilfinger Client logo Reckitt Client logo Client logo Cambridge University Press & Assessment Client logo Bilfinger
The Problem

Billions spent on culture training. Behavior stays the same.

E-learning builds awareness. Facilitation creates engagement. Coaching reaches individuals. Each addresses one dimension of behavior change while structurally excluding the others.

01

E-learning builds knowledge, not readiness

Digital platforms are structurally unable to produce the emotional engagement or social accountability that behavioral science identifies as preconditions for action.

02

Facilitation stays intellectual

Participants leave energized. Within two weeks behavioral insights have faded. Discussion and role-play operate at the cognitive level. Understanding is not the same as feeling.

03

The knowing-doing gap compounds

The distance between knowing what good behavior looks like and actually performing it under real conditions. That gap is closed by experience, not information.

The Standardized Immersion Format

Four phases. One fixed sequence. Measurable behavior change.

Three hours. Up to 16 participants. Four sequential phases building on each other. The sequence is fixed. Removing or reordering any phase weakens the mechanism.

1

Introduction and Resistance Reduction

Establishes the cognitive frame. The facilitator models vulnerability and lowers defensiveness before challenge.

30 min
2

Parallel VR Experience and Group Exercise

Two groups of eight. One enters VR while the other completes a structured exercise. After 30 minutes they swap. 8 headsets serve 16.

60 min
3

Facilitated Group Dialogue

The shared VR experience becomes a common reference point. Dialogue begins in pairs, then opens to the full group.

40 min
4

Activation and Commitment

"When X occurs, I will do Y" implementation intentions. Oriented toward bystander action: supporting others.

Remaining time
Watch Enliven in action
See It in Action

Watch what happens when a team experiences Enliven's VR for the first time.

The reactions are real. The conversations that follow are where behavior change begins.

Free Download

The Standardized Immersion Format

The full whitepaper: design, evidence base, and implementation pathway. Written for HR leaders, L&D practitioners, and organizational development professionals.

Download Whitepaper
Enliven
Platform
NL
UK
DE
US
Built to Scale

The methodology transfers. The quality stays.

The SIF architecture is designed so that any certified facilitator can deliver it independently, anywhere. VR content, session sequence, and measurement instruments stay consistent regardless of who facilitates.

Organizations can train their own facilitators through Enliven's certification program. The result: declining per-session cost, zero dependency on external calendars, and growing internal capability.

4,500+
leaders via licensed internal facilitators
1,200
employees via license-only model in just 4 facilitated months
Proof

The numbers from six enterprise clients.

Post-session survey data, 2024 to 2025.

0
/ 5 average session rating across ASML, Reckitt, Microsoft, Shimano, Cambridge, McKinsey
0
/ 5 weighted facilitator effectiveness
98%
of experienced participants rate the SIF more impactful than prior training
+1.00
pre-to-post confidence delta (Reckitt pilot, n=42)

n=1,357. ASML, Reckitt, Microsoft, Shimano, Cambridge, McKinsey. Average: 4.49/5.0.

Content Modules

A sequenced library built for facilitator-led delivery at scale.

Deployable by Enliven's certified network or by your own trained internal facilitators.

Live

Speaking Up Under Pressure

The foundation. Teams experience what happens when psychological safety breaks down. They leave with tools to recognize and respond.

Stage: Stabilize
Live

Building Stronger, More Connected Teams

The connective tissue. How small daily interactions build or erode team trust.

Stage: Align
Planned

Speak Up Culture

Equipping leaders and teams with the tools to create environments where raising concerns, challenging ideas, and sharing mistakes drives performance.

Stage: Sustain
Planned

Cultural Dimensions

Erin Meyer framework. How cultural assumptions create invisible conflict across global teams.

Stage: Sustain
View Full Catalogue

9 corporate modules across 4 categories. 6 social work experiences.

What Leaders Say
Recognition

Recognized by the organizations that matter.

G

Google.org Grantee

Selected for social impact through technology

M

Microsoft Leadership for Positive Impact

Program partner for immersive behavior change

J

Dutch Department of Justice Award

JenV Innovation Award for methodology validation

#6

KVK Innovatie Top 100

#6 Most Innovative Company in the Netherlands

Get Started

Experience it before you buy it.

A 120-minute demo session. Your team. Our facilitator. Enliven's VR.

The Opportunity

Your leaders gather once a year. Make the opening count.

Every organization talks about feedback and openness. A real speak-up culture requires psychological safety. And psychological safety cannot be explained. It has to be felt.

THE PROBLEM

Trust-building conversations happen without the foundation that makes them land

Leaders arrive ready to discuss strategy, alignment, and performance. The conversations stay surface-level because no one has experienced what it costs to speak up when it matters.

THE SOLUTION

Open with the felt experience. Everything after it lands differently.

Leaders who have felt what psychological safety costs engage with the rest of the program differently. The VR creates the opening. The facilitation converts it into insight, behavioral commitment, and leadership practice.

THE RESULT

150 leaders leave with shared language, a specific commitment, and the conditions for honest dialogue

A reference experience shared with every peer that shapes the quality of every conversation for the rest of the event and beyond.

How It Works at Scale

A rotation model that gives every participant the full experience.

Groups rotate through VR, structured debrief, and a leadership practice exercise. Every participant completes all three. The plenary sessions bookend the rotations with shared framing and collective activation.

🎤

Plenary Intro

All leaders together. CEO activates. Shared framing and Psychological Safety Index results presented.

15 min
🥽

VR Experience

Enliven's VR places each participant in a situation where speaking up carries real interpersonal risk. Groups of 50 on 50 headsets.

20 min per group
💬

Facilitated Debrief

Groups of 50 split into 4 tables of 12 to 13. Expert facilitators move from personal reaction to pattern recognition to behavioral intention.

30 min per group
🎯

Plenary Activation

All leaders reconvene. Shared reference point becomes collective commitment. Leadership message integrates directly.

30 min
What Changes with Psychological Safety

Every leadership behavior your organization prioritizes requires one condition that conventional training cannot build.

From Blame Avoidance to Ownership

When people feel safe to admit what went wrong, genuine accountability replaces defensive hedging. Leaders model it first.

From Hedging to Clarity

People over-qualify to protect their position. Psychological safety makes directness possible. Communication becomes clear because speaking plainly carries no risk.

From Stalling to Speed

Decisions stall when people withhold information. When escalating problems early is safe, teams decide faster and course-correct before small issues compound.

From Performance to Genuine Support

Feedback stays managed and surface-level without safety. When leaders can give and receive honest input, development becomes real and support becomes genuine.

From Event to Rollout

What happens after 50 leaders experience psychological safety together.

A global consumer goods company ran Enliven's Psychological Safety Under Pressure format with 50 senior leaders across supply chain and corporate HR leadership.

Within the session, 50% of participants named a specific team they wanted to roll the program out to. The internal champion presented the data to senior leadership. The next phase was confirmed within 60 days.

The leadership event created demand that the organization chose to scale. Leaders who have felt the experience become the strongest advocates for organization-wide rollout.

Pilot Results
4.69 / 5
session rating (n=42)
+1.00
confidence to intervene (pre/post delta)
98%
want to roll the program out to their team
50%
named a specific team for rollout before the session ended

Anonymized. FTSE 100 consumer goods company, 2026.

Format Options

Two formats. One clear recommendation.

Option A: 3 Hours

  • Plenary intro for all participants, CEO activates
  • 20-minute VR experience per group
  • 30-minute facilitated debrief, 4 tables of 12 to 13
  • Learning Zone Leadership Practice during rotation
  • 30-minute plenary activation with collective commitment
  • Psychological Safety Index pre-survey included
  • Leadership culture segment integrates into activation

Option B: 2 Hours

  • No plenary intro (first group enters VR without shared framing)
  • 20-minute VR experience per group
  • 25-minute facilitated debrief
  • Learning Zone Leadership Practice during rotation
  • 10-minute shared closing only
  • No Psychological Safety Index presentation
  • No leadership culture segment possible

Option A costs 60 additional minutes and delivers a fundamentally different outcome. Group 3 receives framing before VR. The CEO's message integrates into the activation. The session shifts from "leaders feel the experience" to "leaders commit to specific change."

What Is Included

All-in delivery. No additional costs for facilitation, hardware, licensing, or logistics.

Facilitation Team

Program lead, facilitation lead, intro facilitator, Learning Zone facilitators, and one VR dialogue facilitator per group of 50.

VR Delivery

50 participant headsets plus facilitator demonstration headsets. Full tech team. Standardized instruction protocol. Hygiene protocol between rotations.

Psychological Safety Index

Pre-event digital survey based on Amy Edmondson's 7-question framework. Results presented in plenary intro as organizational mirror.

Optional: Deep Dive Dialogue

Five structured 1-to-1 interviews with diverse participants before the event. Session content grounded in your organization's actual patterns.

Proof

Results measured across six enterprise clients.

>90%
gain a new perspective via Enliven's VR
9 in 10
ready to act differently after a session
>85%
higher readiness to intervene
>70%
more engaged with employer post-training

n=1,357 survey respondents across six enterprise clients, 2024-2026.

Also Available

This event format is also available for Building Stronger, More Connected Teams.

The same large-scale rotation model, applied to team inclusion and connection. Ideal as a follow-up to Psychological Safety Under Pressure or as a standalone leadership event.

Live

Building Stronger, More Connected Teams

The connective tissue. How small daily interactions build or erode team trust. Teams experience what inclusion and exclusion feel like, and leave with concrete actions to strengthen connection.

n=1,357+ survey respondentsCambridge: 4.82/5.0Reckitt pilot: 4.69/5.0
Get Started

Let your leadership team feel it first.

A 30-minute briefing to align on format, date, and program parameters. We will provide a detailed proposal with final investment.

See It in Action

Social work students experiencing Enliven in the classroom.

Watch how VR perspective-taking transforms how students prepare for practice.

Watch Enliven VR in the social sector
Active at 40+ organizations across the Netherlands and Belgium
Police Academy NLCity of AmsterdamHAN UniversitySaxion UniversityROC TwenteAveleijnSterk HuisCordaanPolice Academy NLCity of AmsterdamHAN UniversitySaxion UniversityROC TwenteAveleijnSterk HuisCordaan
VR Experiences via Empulse

Two content bundles. One platform.

Every VR experience is developed with a sounding board of domain experts and experience experts. The methodology was awarded by the Dutch Ministry of Justice and Security.

Social Work Bundle

VR experiences for the social sector: education, care, youth protection, and municipal prevention.

Don't Forget Me

Domestic violence from the perspective of a 7-year-old child. Standard curriculum at the Dutch Police Academy.

Awarded by the Dutch Ministry of Justice and Security. Adopted by 60+ organizations nationally.

I Want to Go Home

Experience daily life from the perspective of someone with a mild intellectual disability (MID).

Validated by Saxion University of Applied Sciences. Deployed across 7 institutions, 37 training groups.

High-Conflict Divorce

The loyalty conflicts and helplessness experienced from the child's perspective in a parental separation.

Confirmed by Jeugdbescherming Overijssel. Parents report feeling the child's experience directly.

School Bullying

The perspective of a student being bullied. Used in vocational and applied sciences curricula.

Active in MBO and HBO curricula across the Netherlands.

Youth Weapon Possession

Escalation and consequences of weapon possession from the perspective of at-risk youth.

Deployed by municipalities for youth prevention programs.

Autism

In Development

Experience daily life from the perspective of someone on the autism spectrum. For care professionals, educators, workplace support roles, and municipalities.

Developed in partnership with Saxion University. Designed for care professionals, educators, and municipal teams. Expected Q3 2026.

Enterprise Program Library

Modules for enterprise HR, L&D, and organizational development. Each addresses workplace culture, psychological safety, and team effectiveness in corporate and office environments.

Target audience: Enterprise L&D, OD, CHROs, HR, people managers, and team leads.

Live

Speaking Up Under Pressure

Teams experience what happens when psychological safety breaks down under real workplace pressure. Built on Amy Edmondson's research framework. Participants leave with tools to recognize and respond to the moments that matter most.

The foundation module. Start here.
Live

Building Stronger, More Connected Teams

How small daily interactions build or erode team trust. Participants explore patterns they recognize from their own teams and leave with specific practices to strengthen the interpersonal fabric that makes high performance sustainable.

Rated 4.49/5 across six enterprise clients. 9 in 10 participants leave ready to act differently.
Live

Addressing Workplace Bullying and Exclusion

For HR, people managers, and team leads in sectors where hierarchical culture creates risk: engineering, manufacturing, financial services. Addresses psychosocial safety obligations that are tightening across the EU.

Addresses psychosocial risk under ISO 45003. Pairs with Psychological Safety or runs standalone.
Live

Onboarding and Integrating Global Talent

For global mobility teams, HR, and line managers at multinationals with high cross-border hiring volumes. Teams experience how cultural assumptions shape first impressions and early integration, and leave with practices that strengthen onboarding across borders.

For multinationals with high cross-border hiring volumes. Strengthens first impressions across cultures.
Live

Effective Bystander Intervention

Addresses the legal duty employers carry under the UK Worker Protection Act 2023 and EU Whistleblower Directive. Compliance-driven demand combined with genuine behavioral change. Participants practice recognizing and responding to situations that require intervention.

Addresses UK Worker Protection Act 2023 and EU Whistleblower Directive obligations.
View Full Content Catalogue
The Empulse Platform

Your own VR library, ready to deploy.

Direct access through Empulse. No technical knowledge required. Headsets shipped preconfigured, VR launches automatically, returned after the session.

01

Choose your VR experience

Select from the library which experience fits your audience: students, professionals, clients, or policymakers.

02

Receive the headsets

Preconfigured headsets shipped to your location. Plug in, power on, the VR launches automatically through Empulse.

03

Facilitate the conversation

After the VR experience, guide the group conversation using the included facilitation guide. The VR does the heavy lifting; you facilitate the reflection.

Use Cases

From education to treatment, from awareness to behavioral change.

Education

Preparing students before they enter practice

VR experiences as a fixed part of the curriculum for social work, nursing, and pedagogy students. Students experience their future clients' perspective before their first placement.

HAN, Saxion, ROC Twente, Hogeschool Utrecht, Hogeschool Rotterdam, Windesheim, HZ University, Hoornbeeck, Scalda, Inholland, Zadkine, CHE, Avans
Care & Welfare

Strengthening professional empathy in daily practice

Professionals in disability care, youth services, and social housing strengthen their capacity to recognize situations from their client's perspective.

Aveleijn, Cordaan, Sterk Huis, MEE de Meent Groep, MEE Samen, MEE Vivenz, Careflex, De Klup Twente, Trajectum, Pactum, Amarant, Groepmaatwerk
Youth Protection & Justice

Training professionals who intervene in crisis situations

Probation officers, youth protection workers, and police officers. VR is part of the standard curriculum at the Dutch Police Academy.

Police Academy NL, JB Rotterdam Rijnmond, JB Overijssel, BJZ Limburg, Jarabee, Spring Jeugd, Expect Jeugd, Triade Vitree, Regiecentrum B&V
Municipal Prevention

VR as a tool for awareness among policymakers and community teams

Deployed by municipalities for youth prevention programs. around domestic violence, youth weapon possession, and social safety. VR as an instrument for awareness at the policy and community level.

City of Amsterdam, City of Velsen, GGD Haaglanden, Hecht ZVH, Aan-z, Incluzio Oost, RTC Antwerp
What Professionals Say
Proven Impact

More than a decade of evidence from the social sector.

40+
organizations using Enliven's VR via Empulse
70%
behavioral change in DV offenders at 6-week follow-up
60+
organizations adopted Don't Forget Me after launch
~90%
of professionals rate the MID VR as realistic (n=390)
Get Started

Experience it yourself. Book a demo, or a 14-day pilot if you already have a VR headset.

Contact Amir Tavassoli, Programme Manager Social and Education.

Corporate Modules

Facilitator-led immersive sessions for enterprise teams.

Each module follows the Standardized Immersion Format: VR perspective-taking, expert facilitation, and behavioral activation. 3 hours. Up to 16 participants.

Live Modules

LIVEPSYCHOLOGICAL SAFETY
Speaking Up Under Pressure

The foundation. Teams experience what happens when psychological safety breaks down under real workplace pressure. Built on Amy Edmondson's research framework. Participants leave with tools to recognize and respond to the moments that matter most.

Delivery: Certified facilitator or trained internal facilitator
Format: VR + facilitated debrief + behavioral activation | 3 hrs | max 16 pax
LIVETEAM DYNAMICS
Building Stronger Teams

The connective tissue. How small daily interactions build or erode team trust. Teams experience what inclusion and exclusion feel like, and leave with concrete actions to strengthen connection.

Delivery: Certified facilitator or trained internal facilitator
Format: VR + facilitated debrief + behavioral activation | 3 hrs | max 16 pax

Upon Request

UPON REQUESTCOMMUNICATION
Difficult Conversations

Navigating high-stakes conversations where empathy, clarity, and courage must coexist. Built for managers and senior leaders.

UPON REQUESTSELF-AWARENESS
Emotional Intelligence

How emotional awareness shapes leadership presence, decision-making, and team dynamics under pressure.

Coming Soon

COMING SOONSAFETY CULTURE
Shop Floor to Boardroom

Bridging the gap between operational safety culture and leadership accountability.

COMING SOONINFLUENCE
Negotiation

The dynamics of negotiation experienced from both sides of the table.

COMING SOONETHICS
Ethical Decision-Making

When the right choice and the easy choice diverge. Immersive ethical dilemmas for leadership teams.

COMING SOONGROWTH
Feedback

The experience of giving and receiving feedback when it truly matters. Built for teams ready to move beyond surface-level exchanges.

Compliance

COMPLIANCEWORKPLACE SAFETY
Bystander Intervention

Recognizing and responding to inappropriate behavior in the workplace. Meets regulatory training requirements while delivering genuine behavioral impact through immersive experience.

Delivery: Certified facilitator or trained internal facilitator
Format: VR + facilitated debrief + behavioral activation | 3 hrs | max 16 pax
Social Work & Education

VR experiences for the social sector.

Every VR experience is developed with a sounding board of domain experts and experience experts. Available through the Empulse platform.

LIVE

Don't Forget Me

Domestic violence from the perspective of a 7-year-old child. Standard curriculum at the Dutch Police Academy.

Awarded by the Dutch Ministry of Justice and Security
LIVE

I Want to Go Home

Experience daily life from the perspective of someone with a mild intellectual disability.

Validated by Saxion University
LIVE

High-Conflict Divorce

The loyalty conflicts and helplessness experienced from the child's perspective in a parental separation.

Confirmed by Jeugdbescherming Overijssel
LIVE

School Bullying

The perspective of a student being bullied. Used in vocational and applied sciences curricula.

Active in MBO and HBO curricula
LIVE

Youth Weapon Possession

Escalation and consequences of weapon possession from the perspective of at-risk youth.

Deployed by municipalities
IN DEVELOPMENT

Autism

Experience daily life from the perspective of someone on the autism spectrum. For care professionals, educators, and municipalities.

Expected Q3 2026
Get Started

Find the right module for your team.

Tell us about your organization and goals. We will recommend the right starting point.

Why Partner with Enliven

A certification that builds a business, not just a credential.

Enliven's facilitator network delivers sessions independently using our content, platform, and methodology. You own your client relationships. We provide the tools, training, and demand.

01

Proven Content Library

Access a growing corporate module library. Each module includes VR content, facilitation guide, participant materials, and measurement instruments.

02

Enterprise Demand

Enliven generates demand through direct enterprise sales. Certified facilitators are matched to client engagements based on expertise and geography.

03

Measurement Built In

Every session generates behavioral data through Enliven's measurement framework. Prove impact to your clients with pre-to-post confidence deltas and session ratings.

How It Works

From application to independent delivery.

A structured certification pathway that prepares you to deliver independently.

1

Apply

We are not yet accepting applications. Register your interest now and you will be among the first to receive an invitation when the program opens.

Week 1
2

Certify

The certification program is being finalized. It will include experiencing the VR yourself, learning the SIF methodology, practising delivery with live sessions, and demonstrating facilitator competence.

Weeks 2–5
3

Deliver

Once certified, you will deliver sessions independently using Enliven's VR, platform, and measurement infrastructure. Headsets shipped to your location. Content launches through Empulse.

Weeks 6–8
4

Grow

Build your practice. Access new modules as they launch. Receive client referrals from Enliven's enterprise pipeline. Scale at your pace.

Ongoing
What You Will Deliver

A growing corporate module library.

See the full programme catalogue including live, upon request, and coming soon modules.

View Full Catalogue
The Platform Vision
"We build the content that changes behavior. We certify the facilitators who deliver it. We run the platform they operate on."
Alex Tavassoli
Founder and Managing Director, Enliven
Programme Catalogue

The modules you will deliver.

Corporate modules across psychological safety, communication, leadership, and compliance.

LIVE
Speaking Up Under Pressure

Psychological safety foundation

LIVE
Building Stronger Teams

Team trust and connection

UPON REQUEST
Difficult Conversations

High-stakes dialogue for managers

UPON REQUEST
Emotional Intelligence

Leadership presence and self-awareness

COMING SOON
Shop Floor to Boardroom

Safety culture across levels

COMING SOON
Negotiation

Both sides of the table

COMING SOON
Ethical Decision-Making

Immersive ethical dilemmas

COMPLIANCE
Bystander Intervention

Workplace safety compliance

Early Access

Be the first to know when applications open.

Register your interest. We will notify you when the certification program launches.

Platform Sign In

Select your platform.

Choose the Enliven platform that matches your organization.

No account yet? Request a demo
Our Story

Founded on the belief that empathy can be trained.

Enliven Social Enterprise B.V. | Arnhem, Netherlands

Enliven was founded in 2014 in Arnhem, the Netherlands, with a single conviction: empathy is not a trait people either have or lack. It is a skill that can be developed through experience. What began as a mission to address social challenges through immersive technology has grown into a platform trusted by enterprise organizations worldwide.

Our founding team brought together expertise in XR development, behavioral science, and facilitation design. The first VR experience, Vergeet Mij Niet, won the JenV Innovation Award from the Dutch Ministry of Justice and Security and was adopted by more than 60 organizations across the Netherlands, proving that immersive experiences could shift behavior at scale.

From that social sector foundation, Enliven entered the corporate market in late 2024. Within 18 months, the methodology was validated at ASML, McKinsey, Reckitt, Microsoft, Cambridge University Press, and Shimano. Today, Enliven operates as a social enterprise, reinvesting in impact while delivering measurable behavior change for the world's most demanding organizations.

Journey

From a Department of Justice award to enterprise scale.

2014

Founded

Enliven established in Arnhem. First partnership with the Dutch Department of Justice.

2016

JenV Innovation Award

Vergeet Mij Niet wins the Ministry of Justice innovation prize.

2022

Seed Investment

EUR 1M from LUMO Labs and Oost NL. Empulse launches. 40+ organizations.

2024

Corporate Market Entry

ASML anchor client. SIF formalized from a decade of social sector delivery.

2025

Enterprise Validation

EUR 619K revenue. Six clients. n=1,357. License model proven.

2026

Platform Scale

Pre-Series A. Facilitator certification operational. 19 active deals.

Social Commitment

10% of annual corporate profit flows to social impact.

A governance commitment. Social workers in Arnhem access the same VR as CHRO organizations at ASML.

Recognition

Recognized by the organizations that matter.

G

Google.org Grantee

Social impact through technology

M

Microsoft Leadership for Positive Impact

Program partner

J

Dutch Department of Justice Award

JenV Innovation Award

#6

KVK Innovatie Top 100

#6 Most Innovative Company NL

Get in Touch

Start a conversation.

Enterprise, social organization, or facilitator interested in certification.

Legal

Privacy Policy

Last updated: September 2023

1. Introduction

Enliven Social Enterprise B.V., a Dutch company, having its registered office at Jansbuitensingel 30, 6811AE Arnhem, the Netherlands, and all its affiliated companies (Enliven, we, us, or our) makes its online virtual reality software as a service solution available through its platform (the Platform) to companies (the Company), the employees of the Company, or other persons authorized by the Company to access and use the Platform on behalf of the Company.

Enliven takes the careful handling of your personal data very seriously. As the party responsible for processing your personal data, we ensure that your personal data is handled and protected with the utmost care. In doing so, we always comply with the applicable laws and regulations. While we are active in the European Economic Area (EEA) and keep our data on servers within the EEA, we are exploring expanding our operations to other parts of the world.

2. Legal Grounds

We process your personal data based on the following legal grounds defined in European privacy legislation: (1) consent, (2) execution of an agreement with you, (3) legal obligation, and (4) legitimate interest of Enliven or a third party.

Account Data: First name, last name, email address, phone number, organization name. Grounds 2 or 4 apply.

IP Address: Detected upon each visit for technical and functional management. Ground 4 applies.

Marketing: We may use your contact information for marketing communications such as newsletters. You may unsubscribe at any time. Grounds 1 or 4 apply.

3. Retention Period

Account Data: Retained for as long as you actively use our Services. After account deletion or inactivity, retained for an additional 2 years.

Financial Records: Retained for 7 years in accordance with tax laws.

Other Personal Data: Retained for 2 years after our last meaningful interaction.

4. Sharing with Third Parties

We may use third parties for hosting, data analysis, payment processing, customer service, email delivery, and marketing. These parties process data on our behalf only to the extent necessary for service provision. We may also share data with competent authorities when required by law.

5. Transfer Abroad

Your personal data will not be transferred outside the European Economic Area. Should this change, we will notify you in advance and seek explicit consent if required by law.

6. Your Rights

You have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to processing. You may also withdraw consent at any time. To exercise these rights, contact us at info@enlivenempathy.com.

7. Cookies

Our website uses cookies for functionality, analytics, and personalization. You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Contact

For questions about this privacy policy or to exercise your rights, contact Enliven Social Enterprise B.V. at info@enlivenempathy.com or at Jansbuitensingel 30, 6811AE Arnhem, the Netherlands. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Legal

General Terms and Conditions 2026

Version 2026. Applicable to all agreements from 1 January 2026.

Legal entity: Enliven Social Enterprise B.V. | KVK: 78623332 | BTW: NL861474168B01
Registered office: Jansbuitensingel 30, 6811AE Arnhem, the Netherlands
Representative: Alex Tavassoli, Managing Director
Contact: info@enlivenempathy.com

These General Terms and Conditions (the GTC) govern the use of Enliven's Platform and the provision of Enliven's Services, and form an integral part of every Agreement between the Customer and Enliven.

Article 1: Definitions

Agreement: The contract between the Customer and Enliven pursuant to which Enliven provides Services and/or grants access to the Platform.

Customer: The company or legal entity that enters into the Agreement with Enliven.

Platform: Enliven's online VR software-as-a-service platform providing Users with access to VR Simulations and related content.

Services: Platform Services and/or Delivery Services, as applicable.

Session: A single facilitated immersive training event delivered using the SIF, typically 2 to 3 hours, maximum 16 participants.

SIF (Standardized Immersion Format): Enliven's proprietary three-component session format comprising (i) a VR experience, (ii) facilitated group dialogue and structured reflection, and (iii) behavioral activation and commitment.

VR Equipment: Virtual reality headsets, controllers, and associated hardware provided by Enliven on a temporary loan basis. Title remains with Enliven at all times.

Article 2: Applicability

These GTC apply to all Agreements between Enliven and the Customer. Any general terms of the Customer are expressly rejected. In case of inconsistency between GTC and a Statement of Work, the SOW prevails for commercial terms; GTC prevail for legal terms. Enliven may amend these GTC with 60 days' notice.

Article 3: Agreement Formation

An Agreement is established when the Customer accepts a quote in writing or when both Parties execute a SOW. Quotes are valid for 30 days. Oral commitments are not binding unless confirmed in writing.

Article 4: Service Tracks

Enliven provides two service tracks: Platform Services (subscription-based access) and Delivery Services (session-based facilitation). These may be engaged independently or in combination.

Article 5: Platform Services

Enliven grants a limited, non-exclusive, non-transferable right to access the Platform for internal business purposes. The Customer may not reverse-engineer, sublicense, or make the Platform available to third parties. Platform Services auto-renew unless terminated with 60 days' notice.

Article 6: Delivery Services and the SIF

Sessions are delivered in accordance with the SIF on a best-efforts basis. Enliven may engage sub-contractors and methodology partners without requiring prior consent. VR Equipment is loaned for session duration only; title remains with Enliven.

Article 7: Intellectual Property

All Intellectual Property Rights in the Platform, VR Simulations, SIF, and related materials vest exclusively in Enliven. No rights are transferred to the Customer unless expressly stated. Session data ownership is shared: aggregate anonymized data may be used by Enliven for benchmarking.

Article 8: Fees and Payment

Fees are as specified in the Agreement. Invoices are due within 30 days. Late payment incurs statutory commercial interest. Cancellations within 10 Business Days of a confirmed Session incur a cancellation fee of 50% of the Session fee; within 5 Business Days, 100%.

Article 9: Liability

Enliven's total liability is limited to the fees paid under the Agreement in the 12 months preceding the claim. Enliven is not liable for indirect, consequential, or incidental damages. Force majeure relieves Enliven of performance obligations for the duration of the event.

Article 10: Governing Law

The Agreement is governed by the laws of the Netherlands. Disputes are submitted exclusively to the competent court in Arnhem, the Netherlands.

The full unabridged version of these General Terms and Conditions is available upon request at info@enlivenempathy.com. Current version always available at enlivenempathy.com/general-terms.